Buffalo Hardscapes LLC ("Buffalo Hardscapes," "we," "us," or "our") respects your privacy. This Privacy Policy explains what information we collect through our website, estimate request forms, phone, and text messaging programs, how we use it, and the choices you have. By using our website or submitting your information to us, you agree to the practices described in this policy.
1. Who We Are
Buffalo Hardscapes LLC is an owner-operated exterior lighting and hardscaping company located at 5528 William St, Lancaster, NY 14086. You can reach us at (716) 303-3529 or [email protected].
2. Information We Collect
We collect information you provide directly to us when you:
- Submit an estimate request or opt-in form (name, phone number, email address, home address, and details about your project);
- Call, text, or email us;
- Schedule an appointment or become a customer (service history, quotes, invoices, and payment records).
Like most websites, we may also automatically collect limited technical information such as browser type, device type, pages visited, and referring pages, through cookies and similar technologies, to understand how our website is used and to improve it.
3. How We Use Your Information
- To respond to your estimate requests and provide quotes;
- To schedule, confirm, and provide our services;
- To send appointment reminders, quotes, invoices, and service updates;
- With your separate consent, to send marketing and promotional messages such as seasonal offers;
- To improve our website, services, and customer experience;
- To comply with legal obligations.
4. Text Messaging (SMS) Program
When you submit our opt-in form, you may consent to receive text messages from Buffalo Hardscapes LLC. Two types of consent are offered:
- Non-marketing (transactional) messages — appointment scheduling, estimates and quotes, and service reminders.
- Marketing messages — seasonal offers, discounts, and promotions. Consent to marketing messages is optional and is not a condition of purchasing any goods or services.
Message frequency varies. Message and data rates may apply. You can opt out at any time by replying STOP to any message, and you can get help by replying HELP or contacting us at (716) 303-3529 or [email protected].
5. How We Share Information
We do not sell your personal information. We share personal information only:
- With service providers who help us operate our business (such as our customer relationship management, scheduling, invoicing, and messaging platforms), who may use it only to provide services to us;
- When required by law, legal process, or to protect our rights, property, or safety or that of others;
- In connection with a sale, merger, or transfer of our business, in which case this policy will continue to apply to your information.
6. Data Retention & Security
We keep personal information for as long as needed to provide our services, maintain business records, and meet legal requirements, after which it is deleted or anonymized. We use commercially reasonable safeguards to protect your information; however, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
7. Age Requirement
Our services, website, and text messaging program are intended for individuals who are 18 years of age or older. We do not knowingly collect personal information from anyone under 18. If you believe a person under 18 has provided us personal information, please contact us and we will delete it.
8. Your Choices & Rights
- Text messages: reply STOP to opt out at any time; reply HELP for assistance.
- Email: use the unsubscribe link in any marketing email or contact us directly.
- Access, correction, deletion: you may request a copy of, correction to, or deletion of your personal information by contacting us at [email protected]. We will respond within a reasonable timeframe and as required by applicable law.
- Cookies: most browsers let you refuse or delete cookies through your browser settings.
9. Third-Party Links
Our website may link to third-party websites or services (for example, mapping or review platforms). We are not responsible for the privacy practices of those third parties, and we encourage you to review their policies.
10. Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will revise the effective date at the top of this page. Continued use of our website or services after changes take effect constitutes acceptance of the updated policy.
11. Contact Us
Questions about this Privacy Policy or your information? Contact:
Buffalo Hardscapes LLC
5528 William St, Lancaster, NY 14086
(716) 303-3529
[email protected]